FAQ
Questions? Answered.
Can't find what you need? Contact us.
How do I place an order?
Add the items you want to your cart and check out as a guest. No account is needed.
After you place the order you see your order number and payment instructions, and we send them to your email as well.
How do I pay?
Choose a payment method at checkout. Once the order is placed, you get the instructions for that method: the amount to send and where to send it, with your order number as the only reference.
When you have sent the payment, tap "I've sent the payment" on the confirmation page. We confirm your order as soon as the payment has been verified.
Can I change or cancel my order?
Yes, as long as it has not shipped yet. Contact us with your order number as soon as possible and tell us what you need to change.
How long does shipping take?
Orders are processed in [PROCESSING DAYS] business days after payment is verified. Delivery then usually takes [TRANSIT DAYS] business days.
Our products ship from partner warehouses, some of them outside the United States, so items from one order may arrive in separate packages. See our Shipping Policy for details.
How can I track my order?
When your order ships we email you the tracking number. You can also go to Account → Track an order and enter your order number and the email you used at checkout to see its current status.
What is your return policy?
You can request a return within [RETURN WINDOW DAYS] days of delivery for unused items in their original condition and packaging. Contact us first and we will send you the return instructions. The full details are in our Return Policy.
My item arrived damaged or is not what I ordered. What should I do?
Contact us within [DAMAGE REPORT DAYS] days of delivery with your order number and a few photos. We will send a replacement or issue a refund.
How do I contact you?
Use the form on our Contact page or email us. Include your order number if your question is about an order, so we can help you faster.